Electronics Repair, Refurbishment & Depot Operations worked example

SLA Penalty Risk Score with sla miss customer impact severity of 15 score: a worked example

This scenario runs the sla penalty risk score calculation on the strong side: sla miss customer impact severity of 15 score, with every other input held at its documented default. Use it when sla penalty risk in electronics repair, refurbishment and depot operations needs a defensible ranking against other electronics repair, refurbishment and depot operations risks for the next review.

The inputs for this scenario

  • SLA miss customer impact severity: 15 score (raised for this scenario; the documented default is 6)
  • SLA miss likelihood (occurrence): 4 score (unchanged)
  • Backlog detection control strength: 3 score (unchanged)

Working through the calculation

  • Applying the documented formula (SLA penalty risk score = SLA miss customer impact score × 0.40 + SLA miss likelihood score × 0.35 + backlog detection control score × 0.25) to the inputs above produces each figure below.
  • At this operating point the engine returns 8.15 score for sla penalty risk score, the number this scenario is built around.
  • At this operating point the engine returns 15 score for sla miss customer impact score.
  • At this operating point the engine returns 4 score for sla miss likelihood score.
  • At this operating point the engine returns 3 score for backlog detection control score.

How this compares with the baseline

  • Against the tool's baseline example, where sla miss customer impact severity sits at 6 score and the headline result is 4.55 score, this scenario comes in 79.12% above the baseline at 8.15 score.
  • Use it during weekly operations reviews and contract onboarding to rank which SLAs to protect first. Treat this as a target state: the delta against the baseline quantifies what the improvement is worth before you commit to chasing it.

Results at a glance

  • SLA penalty risk score: 8.15 score (headline result)
  • SLA miss customer impact score: 15 score
  • SLA miss likelihood score: 4 score
  • Backlog detection control score: 3 score

Run it with your numbers

  • Every input above is editable in the live SLA Penalty Risk Score calculator, which recalculates instantly and can be shared with the inputs intact.

Last reviewed 2026-05-12.