Industrial Laundry, Uniform & Textile Rental Operations worked example

Customer Loss Cost at 110% share of accounts truly at risk: a worked example

What does the result look like when share of accounts truly at risk reaches 110%? The full calculation is worked below with real intermediate numbers. Built for service managers and branch leaders quantifying the cost of shortages, missed deliveries, lost garments, and account recovery work.

The inputs for this scenario

  • Lost or missed-service accounts in the period: 32 events (unchanged)
  • Average revenue lost per departed account: 420 $ / event (unchanged)
  • Share of accounts truly at risk: 110 % (raised for this scenario; the documented default is 100)
  • Fixed win-back and recovery spend: 2,500 $ (unchanged)

Working through the calculation

  • Applying the documented formula (Variable customer loss cost = customer loss or service events × cost per customer loss event × customer exposure scope) to the inputs above produces each figure below.
  • At this operating point the engine returns 17,284 $ for total customer loss cost, the number this scenario is built around.
  • At this operating point the engine returns 540 $ / event for cost per customer loss event.
  • At this operating point the engine returns 14,784 $ for variable customer loss cost.
  • At this operating point the engine returns 2,500 $ for fixed service recovery cost.

How this compares with the baseline

  • Against the tool's baseline example, where share of accounts truly at risk sits at 100% and the headline result is 15,940 $, this scenario comes in 8.43% above the baseline at 17,284 $.
  • A figure at this level is achievable when share of accounts truly at risk is genuinely sustained, not just peaked for a shift. It uses an average revenue-per-loss; one large national account leaving can dwarf the average, so segment big accounts separately.

Results at a glance

  • Total customer loss cost: 17,284 $ (headline result)
  • Cost per customer loss event: 540 $ / event
  • Variable customer loss cost: 14,784 $
  • Fixed service recovery cost: 2,500 $

Run it with your numbers

  • Every input above is editable in the live Customer Loss Cost calculator, which recalculates instantly and can be shared with the inputs intact.

Last reviewed 2026-05-12.