Transportation, Freight & Distribution worked example

Carrier On-Time Performance Workload at 29% investigation allowance: a worked example

This scenario runs the carrier on-time performance workload calculation on the strong side: 29% investigation allowance, with every other input held at its documented default. Use it to plan carrier scorecard reviews, late-shipment investigations, and exception management labor.

The inputs for this scenario

  • Shipment records to review: 320 records (unchanged)
  • Records audited per hour: 42 records / hr (unchanged)
  • Investigation allowance: 29 % (raised for this scenario; the documented default is 25)

Working through the calculation

  • Applying the documented formula (Base hours = shipment records to review รท review rate) to the inputs above produces each figure below.
  • At this operating point the engine returns 9.83 hr for total carrier on-time performance workload hours, the number this scenario is built around.
  • At this operating point the engine returns 7.62 hr for base labor hours.
  • At this operating point the engine returns 29 % for delay allowance applied.
  • At this operating point the engine returns 42 records / hr for review rate.

How this compares with the baseline

  • Against the tool's baseline example, where investigation allowance sits at 25% and the headline result is 9.52 hr, this scenario comes in 3.2% above the baseline at 9.83 hr.
  • Use it before a carrier scorecard cycle, a quarterly business review, or a claims-heavy period when you need to defend headcount for the OTP audit. Treat this as a target state: the delta against the baseline quantifies what the improvement is worth before you commit to chasing it.

Results at a glance

  • Total carrier on-time performance workload hours: 9.83 hr (headline result)
  • Base labor hours: 7.62 hr
  • Delay allowance applied: 29 %
  • Review rate: 42 records / hr

Run it with your numbers

  • Every input above is editable in the live Carrier On-Time Performance Workload calculator, which recalculates instantly and can be shared with the inputs intact.

Last reviewed 2026-05-12.