Transportation, Freight & Distribution worked example

Carrier On-Time Performance Workload at 18% investigation allowance: a worked example

This worked example runs the carrier on-time performance workload numbers for a tougher week than the baseline: 18% investigation allowance instead of the typical 25%. Estimate review workload for carrier on-time performance from shipment records, records reviewed per hour, and investigation allowance.

The inputs for this scenario

  • Shipment records to review: 320 records (held at the documented default)
  • Records audited per hour: 42 records / hr (held at the documented default)
  • Investigation allowance: 18 % (the input this scenario stresses; the baseline uses 25)

Working through the calculation

  • The calculation starts from the formula this tool documents: Base hours = shipment records to review รท review rate.
  • Total carrier on-time performance workload hours works out to 8.99 hr at these inputs, and this is the headline figure for the scenario.
  • Base labor hours works out to 7.62 hr at these inputs.
  • Delay allowance applied works out to 18 % at these inputs.
  • Review rate works out to 42 records / hr at these inputs.

How this compares with the baseline

  • Against the tool's baseline example, where investigation allowance sits at 25% and the headline result is 9.52 hr, this scenario comes in 5.6% below the baseline at 8.99 hr.
  • Use it before a carrier scorecard cycle, a quarterly business review, or a claims-heavy period when you need to defend headcount for the OTP audit. A result at this level usually justifies acting on the stressed input before touching anything else, because every other figure in the table is downstream of it.

Results at a glance

  • Total carrier on-time performance workload hours: 8.99 hr (headline result)
  • Base labor hours: 7.62 hr
  • Delay allowance applied: 18 %
  • Review rate: 42 records / hr

Run it with your numbers

  • To rerun this with your own numbers, open the live Carrier On-Time Performance Workload calculator, set investigation allowance to your actual value, and adjust the remaining inputs to match your operation.

Last reviewed 2026-05-12.